Call Recording System

The Asterisk Consulting VoIP Call Recording System is the most affordable and easy to use call recording software in the world and is currently deployed in over 1000 call centres.

Fundementals of a Call Recording System


The solution was developed based on 4 key pillars:

  1. Functionality - Call Center-grade Call Recording feature set
  2. Reliability - Zero impact on network resources (from 5 to 50,000 users)
  3. Flexibility - Supports Linux & Windows. Supports any IP or TDM system, supports Mobile Phone Call Recording.
  4. Affordability - Pricing that is far below other systems.

 

Why choose the VoIP Call Recording System?

Why CEOs Choose Our VoIP Call Recording Solution
  • Achieve quick ROI
  • Ensure regulatory & legal compliance
  • Resolve customer disputes
  • Increase employee productivity
  • Improve customer service
  • Address security concerns - PCI Compliance

Why IT Managers Choose Our VoIP Call Recording Solution
  • Doesn't interfere with IP PBX
  • Easy, remote installation in minutes
  • Centrally manage a multi-site system
  • High scalability 
  • Easy to archive & access recordings
  • Open API & data format


The reason is simple:

You want to comply with regulatory requirements and improve customer service by call recording and retrieving phone calls. You don’t want to disrupt operations, exhaust your annual budget or pay for expensive implementation services.

The solution is simple:

Recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval… all at a cost that is 30%-70% less than the competition.

What are the benefits of Call Recording?

  • Track Phone Activity: Employee Productivity, Security & Confidentiality: Tracking the total call volume, call duration and various other statistics for individual extensions as well as groups.
  • Optimizing Resources and Costs: Ensuring that none of the SIP trunking or extensions are left unused or broken. Ensuring that the staff is scheduled based on the call volume during various times of the day.
  • Proof of Call/ Liability: Proof of calls to protect against someone holding the business liable
  • Reviewing a Phone Conversation: Search and listen to an important conversation with a client
  • Quality Monitoring and Training: Ensuring that the employees are providing the right information to the customers and provide high quality service and support.
  • Employee Training: Providing a set of good and bad calls as a part of training to a new employee
  • Ensuring Quality: Ensuring consistency and accuracy across your employees giving information over the phone